I went to a breakfast meeting today, and one of the questions asked was what were the key issues affecting the workplace in today’s environment.
One will almost definitely apply to your workplace, quite possibly both..
The two issues that the speaker identified (correctly I thought) were:
- Communication (in all its many guises); and
- Anxiety around job security leading to changed (often unhelpful) behaviours
The communication issue is a broad one, but it’s good to remember that many times disputes, issues, niggles, all arise out of a lack of clarity. Sometimes this can be solved by a well written policy, contract or document; but often what is needed is to sit, face to face with the person and speak with clarity around what you need from them and what they can expect from you.
The anxiety issue is interesting. It’s one that I am seeing more often with the clients I work with. Anxiety around job security in theory could result in people working better, harder and more productively — but of course, people being people, the reverse is often true. I am seeing bullying behaviours towards others, but also a paralysis around their own work; neither of which is helpful. I am also seeing employees whose partner has been made redundant, and is feeling the burden of being the sole provider in an uncertain environment.
It’s a helpful reminder that this is a good time to check in with your people. How are they feeling? Is the economic downturn affecting your organisation or individuals personally within your organisation? Do they need support either internally or externally through an employee assistance provider (EAP)?
And if you’re seeing lots of niggles within your team, go back to basics; look at what you’re communicating and how. Has overwhelm meant that things either aren’t being communicated or are communicated via email resulting in miscommunication? Has your style changed as a result of what is going on? Do you need to take a breath, reset and start again?
None of this is rocket science, or particularly earth shattering, but in asking the right questions at the right time, we can make a difference. And by being clear we can definitely eliminate confusion and therefore some potential for conflict and grievances.
There’s lots that isn’t within our control at the moment, so it’s always good to remember that there is plenty that you can still control and do well.
Until next week, happy leading.
